Description of the Position
To support the Contact Center section across the entire network by answering inbound calls from customers and providing information on various products and services; processing flight and vacation reservations, modifications, and cancellations; and promoting other ancillaries and services to maximise sales and improve customer experience, all while ensuring productivity is in line with set measures and company policies and procedures.
Handles client inquiries, requests, and complaints in a friendly and efficient manner, while ensuring that the company’s branding and corporate image are portrayed positively and in accordance with established quality standards. In addition, provides reliable information about the company’s products and services; handles trip bookings, adjustments, and cancellations; and provides accurate information about the company’s products and services.
The Call Center Agent has a solid awareness of the Contact Center’s primary tasks and functions and assists the team in day-to-day operations to ensure optimum productivity, flexibility, and collaboration.
Qualifications, Experience, and Requirements
For this position, no prior experience is necessary; however, any prior experience would be considered a plus.
High school diploma or its equivalent is required.
Capable of utilising Microsoft Office and other technological systems and tools.
Excellent in English, Urdu, and Hindi.
There are no issues with hearing or articulation.
Understanding industry trends and translating them into successful customer service solutions is a skill.
Has good communication abilities, which he or she may put to use in developing sales and marketing strategies.
Capable of comprehending client issues and directing them to the appropriate channel.
Ability to operate under pressure and for lengthy periods of time.
Capable at spotting issues and responding quickly to a variety of scenarios, including furious customers, complaints, and special requests.
Demonstrates the ability to contribute to company strategy and KPIs and to deliver on them successfully.
Operations/Customer Service/Telecalling/Backend are the job functions.
Voice Process (both BPO and non-BPO) is a specialisation. Type
Any graduate is eligible.
Work Schedule: Full-Time